Poor reviews aren't just about functionality flaws. Active community management is a key part of keeping customers happy.

Problem

My app has a poor rating in the App Store and Google Play.

Solution

Having the right infrastructure for customer support and optimisation in app stores can be just as important as the in-app experience. Tarabostes’s community management team provides best practice in responding to app store reviews, creating stock answers for common questions and a feedback loop to ensure comments are factored into future functionality discussions. We can respond to all reviews within 24 hours, engage with your app users and turn one star reviews into five.

How do we get to a 5-star app rating?

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